How to shop with us
To make a purchase, simply select the category that interests you and view the products. When you select a product you would like to buy, click to add it to your shopping cart, then either checkout or continue shopping and adding to your cart. Once you have finished your shopping, go the checkout and follow the steps for payment.
Dispatch / Delivery
Orders are usually dispatched within 24 hours and arrive within 24-72 hours, depending on the delivery location within the United States. Orders are shipped by USPS unless otherwise specified – door to door. During Sale periods, delivery may take an additional few days due to the higher volume of orders.
Orders over the value of $40 are shipped for free. Orders under $40 will incur a cost of $6.95 per delivery, regardless of the number of items. International orders will be quoted before shipping.
Payment Methods / Security
Payments can be made with VISA, MASTERCARD and DEBIT CARDS or by EFT. Orders will only be dispatched once payment is made in full. All prices are in USD unless stated otherwise. All payments are processed with security in mind, using encryption and 3D verification by Sage to ensure our shoppers’ personal details are fully secured. Please note that only 3D enabled cards can be used to place online orders.
Each order is securely packaged and is handled with care by our courier company. Please notify us within 24hrs of order receipt if there is any damage to the good purchased.
Important Delivery Information
- Please ensure you nominate a suitable address where someone will be able to receive and sign for the order be it at home or work.
- We are unable to redirect goods once the order has been dispatched.
- In the event of an unsuccessful delivery and the package is returned to us and you require us to dispatch the package for a second time, an additional shipping fee will apply.
- Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorization being completed.
- We do not take responsibility for any unforeseen circumstances, which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.
- We do not take responsibility for incorrect addresses submitted by shoppers in which the order has been accepted by another recipient. Shoppers are urged to ensure the delivery address is correctly completed.
To minimize the risk of an advertised item being unavailable, we pride ourselves on keeping an up-to-date computerized inventory of all items stocked. If for any reason, we are unable to fulfill your order, you will be notified by email and a payment reversal will be made if the transaction has been already processed. We will do our best to offer you an alternate product.
Cancellation of Orders
- As we endeavor to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched.
- Once your order has been dispatched, we are unable to cancel your order. As per our Return Policy, we only offer refunds on faulty items, which are under warranty.
Returns / Repairs Policy / Warranty
- Our Guarantee – all products are guaranteed to be effective as stated on the product page.
- In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address this with our shipping company.